Publications

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Hotel Business Review, "Beyond Platitudes: 5 Tools for Driving Real Change", August 2010.
SHRM India, "An Alternative to Performance Appraisal", July 6 2010.
Monster.com, "Learn to Leverage Conflict as a Tool to Generate Employee Innovation," June 28, 2010.
HRO Today, Feature Article: "Operational, Transformational", June 2010.
Hotel Business Review, "The Top 4 Principles in Retaining Hotel Employees", June 2010.
HR Magazine, "An Alternative to Performance Appraisal", June 2010.
Capital Magazine, Feature Story: “Harnessing the Value of Conflict: A Listening-Based Approach,” April 2010.
Workspan, "Identifying Talent After an Acquisition," April 2010.
HR Executive, Best HR Ideas of 2010: “The Architecture of Change,” March 2010.
The Wall Street Examiner, "The Trouble With Layoffs” February 18, 2010.
Workforce Magazine, Feature Story: “Laying the Groundwork for HR Outsourcing,” January 2010.
Capital Magazine, Feature Story: “Toward Transformation: Achieving Value in Outsourcing,” January 2010.
Training Magazine, “Beyond the Blueprint: Adaptive Tools for Driving Change,” August 25, 2009.
IT Business Edge, “The Structure Required For Adaptive Change Management,” August 24, 2009.
HR.Com, “Beyond the Blueprint: Adaptive Tools for Driving Change,” August 18, 2009.
PM Network, “Resolving Team Conflict,” Vol. 14, no. 6 (June 2000), p. 85-87.
HR Magazine, “Resolving conflicts without hindering creativity,” November 1999.
Sales and Marketing Strategies, “Your customers are talking. Are you listening?” September 1999.
IT Recruiter, “Managing creativity,” July 1999.
Human Resource Professional, “Listening to conflict: The key to constructive collaboration,” May/June 1999.
Innovative Leader, “Leading productive conflict,” Vol. 6, No. 11, November 1997.

Ideas

Featured Publication

Listening To Conflict Listening to Conflict:
Finding Constructive Solutions to Workplace Disputes

Filled with original exercises, examples, and models, Listening to Conflict will help you solve the challenges often found during times of change.

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